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General conditions for participation in eco-volunteering and sales of derivatives


General conditions for participation in missions

The present general conditions of participation govern the ecovolunteer missions (Vol + mission of ecovolontariat or mission of ecovolontariat only) proposed by Cybelle Planet. The ecovolunteer acknowledges having read and accepted them before confirming his registration.

Cybelle Planète does not systematically take care of booking air tickets or train tickets, this is optional. In all cases, we provide you with all the information you need to organize your mission as soon as you confirm your registration (visas, health and administrative recommendations, and practical advice). Ecovolunteers are free to arrange their time and extend their stay, before or after their eco-volunteering mission.

« ecovolunteer "Refers to anyone who signs up for a mission" Vol + mission of ecovolunteership "or" mission of ecovolontariat only ".

The ecovolunteer will have to apply on the site for the mission (s) desired. Cybelle Planète sends back to her, by e-mail, all the information necessary to assemble her application file. In the absence of a confirmation e-mail sent by Cybelle Planète, the application was not taken into account. It is therefore up to the ecovolunteer to ensure the receipt of the confirmation e-mail.


Ecovolunteers must provide Cybelle Planète with all the requested information. If the ecovolunteer provides erroneous information leading to additional costs for Cybelle Planète, they may be charged to it. A valid passport and / or a visa is the responsibility of the ecovolunteers.

The ecovolunteer acknowledges having read the participation conditions requested by the project and respond to them. These conditions are detailed on the Cybelle Planète website, and are specific to each mission. Further information will be made available after you register, in the form of .pdf files to download online.

Duration of the offer

The missions proposed on the site, governed by these conditions of participation, are normally valid as long as they remain online until the available places are available, and may vary in real time. The photos in the description are merely illustrative and are not contractual.

The registration form sent to you by Cybelle Planète is valid 1 months for registrations to more than 3 months before the start date of the mission. For registrations taking place less than 3 months before the start of the mission, the validity period of the registration form is 3 days.


Registration for one of our missions implies acceptance of the general conditions for participation in the missions presented. The mission you are going to choose is perhaps already complete or, on the contrary, does not have enough registrations to ensure your departure. This is why we ask you, if possible, to mention several choices of dates for your participation.


Applications for missions are made online and are in no way an obligation to participate. Thanks to the information you have given us in the online application form, Cybelle Planète will issue a registration form that will be sent to you by email.


A registration is registered only to the extent that it is accompanied at least by the payment of a first payment corresponding to 30% of the mission expenses (with a minimum amount of 100 €), the medical form and the registration form filled out and signed by the ecovolunteer and his / her attending physician, the insurance certificate, and if necessary proof of student or jobseeker.

Registrations are validated subject to acceptance of the project and availability.

Registration Confirmation

Upon receipt of your registration, we will send you a confirmation letter with a receipt of payment, acting as a contract, the information concerning the insurance, and your membership number to Cybelle Planète.

It will be necessary to wait for confirmation from the project to be certain that your registration is validated.

Balance payment

The balance must be paid 90 days (3 months) before departure without recovery from us. Without this last Cybelle Planète will cancel your registration and your previous payments will not be refunded. If the registration takes place less than three months before the departure date, the entire amount of your mission expenses is immediately due.


Subscription to a complete travel insurance (including cancellation) is obligatory for all the registrations to a mission.

Accident / Liability Insurance

The association Cybelle planet is covered by an insurance contract with the MAIF (Contract n ° 3100988). Any registration for a mission automatically includes an insurance contract. This contract guarantees you during the trip for the following risks, excluding the cases presenting a pathological state constituted before the date of the departure while traveling, or to a disease having been the object of the treatment.

  • guarantee "general liability": Bodily injury, consequential material or immaterial damage, non-consequential non-material damage, bodily injury resulting from food poisoning,
  • guarantee "defense",
  • guarantee "personal injury compensation": personal assistance service (home assistance), reimbursement of medical expenses, pharmaceutical and transport, search and rescue of human lives, payment of a contractual capital in case injury or death,
  • guarantee "damage to the personal property of the insured",
  • guarantee "recourse legal protection",
  • guarantee assistance: repatriation of the wounded or seriously ill, assumption of medical expenses and hospitalization on the spot.

cancellation insurance

The subscription to a cancellation insurance is obligatory for any registration to an ecovolunteer mission as well as for the air tickets.

Whatever the mission to which you wish to participate, you must take out a cancellation insurance, loss or damage of luggage, .... Neither Cybelle Planet nor its partners can be held responsible for expenses that could have been covered by a cancellation insurance . The choice of the insurance company is left to you. Cybelle Planète offers a complementary insurance solution.

The amount of insurance premiums subscribed by Cybelle Planète or by the ecovolunteer at the time of his mission must be paid upon registration to the mission and the receipt of the deposit. 

Privacy of personal information

In order to better organize the trip of ecovolunteers. Cybelle Planète will share with the project the information they have provided during their registration process for the mission as well as the mandatory medical file.

Cybelle Planète can also share contact information (email, phone) between ecovolunteers participating in the same mission on the same dates, to facilitate the organization of their trip. In the event that an ecovolunteer does not wish to share his contact information, he must inform Cybelle Planète by email.

Air ticket office

The ticketing service is optional and reserved only for ecovolunteers participating in one of our missions.


When applying for registration:

In the event that an ecovolunteer specifies, when applying for online registration, that he wishes that Cybelle Planet is responsible for the booking of his plane tickets, an additional form will be sent by email. In order to be able to book your plane tickets, the ecovolunteer must have returned to Cybelle Planète this completed form. Based on the information given by the ecovolunteer, and the constraints imposed by the project, Cybelle Planète will propose in the form of a voucher, the most suitable plane tickets.

The booking of airline tickets will be made :

  • In parallel with the registration process for the ecovolunteer mission, 
  • After the project has confirmed the registration of the ecovolunteer,
  • After receipt of the booking form issued for the airline tickets filled and signed,
  • After payment by the ecovolunteer of the totality of the amount requested for the reservation of the air tickets (if the voucher of reservation is still valid).


The information you have provided for the booking of your tickets must be accurate. It is up to you to scrupulously respect these formalities and to make sure that the names and forenames which appear on your travel documents (reservations, tickets, vouchers ...) correspond exactly to those which appear on your pieces of identity, passport, visas, etc.).

Ticket format

Air tickets will be provided in electronic format. For most tickets you will be able to register online, for others, you will be called directly to the check-in desk of the company providing your transport and will give you your boarding pass.


Individual passengers must reconfirm their flight with the airline for each flight, at the latest 3 days before the date of departure, otherwise their reservation will not be maintained.

General conditions for air transport

As part of the purchase of airline tickets, Cybelle Planète acts as a simple intermediary between you and the airline. The conditions of execution of air transport are governed by the airlines.

Cybelle Planet bears no responsibility and will not make any refund for : changes in schedules or routes, stops, airport changes, delays, missed connections, flight cancellations, which are part of the specific constraints to air transport. They are, most of the time, related to the congestion of the airspace at certain periods, the respect of the rules of the air navigation, the time of treatment of the apparatuses on the airports, and this, in a concern to guarantee the passenger safety.

The direct flights can be "non-stop" or have one or more stops (it is then the same flight according to the airlines because the flight number is the same) with change or no device without Cybelle Planet is necessarily informed. The same is true for connecting flights that may be subject to change of aircraft. When you book a flight (regular or special) with a stopover in one city and the second flight is from another airport in that city, make sure you have time to join this second airport. Indeed, the journey to reach this airport remains at your expense. Cybelle Planète will not be able to reimburse you for the cost of the trip or to be held liable if you miss your second flight.

In accordance with the Warsaw Convention, the airline may modify, without notice, the timetable and / or itinerary. These modifications as well as any technical incident outside Cybelle Planet, delay, cancellation, strikes outside Cybelle Planet, intensity of air traffic, attacks, additional stopovers, change of aircraft, routes, political events, climate can not justify for the ecovoluntary a waiver of travel without charge or the payment of any compensation by Cybelle Planète.

In accordance with Article L. 211-17 of the Code of Tourism, Cybelle Planète can not be held responsible for the consequences of the following events:

  • Loss or theft of airline tickets (airlines do not issue duplicates).
  • Failure to present or present identity and / or sanitary documents that are out of date or insufficiently valid (identity card, passport, visa, vaccination certificate, etc.) or that do not comply with the instructions on the application form. registration at the customs or registration police station. In case of failure to register (including for late boarding), 100% of the total amount of the mission will be retained.
  • Incidents or unforeseeable and insurmountable events of a foreign third party such as: wars, attacks, political unrest, strikes outside Cybelle Planète, technical incidents outside Cybelle Planète, overcrowding of the airspace, bankruptcy of a provider, bad weather, delays (including La Poste delays), breakdowns, loss or theft of luggage or other effects.

The delay (s) suffered as a result of the cases referred to above as well as the itinerary modifications that may result from it may not result in any compensation whatsoever, in particular as a result of the modification of the duration of the program initially planned. or delay to a match. Any additional costs related to a disruption (tax, hotel, parking, ...) will remain the responsibility of the customer.

  • Cancellation imposed by circumstances of a nature of force majeure and / or for reasons related to the safety of customers and / or on the orders of an administrative authority. Cybelle Planète reserves the right to change the dates, times or itineraries provided if it considers that the safety of the traveler can not be assured and without the latter can claim any compensation.

Sailboat missions

Cybelle Planet can not be held responsible for unforeseen expenses that may result for participants:

  • fortuitous events beyond the control of Cybelle Planète and their consequences
  • bad weather, diseases, epidemics, strikes, quarantines, fiscal measures, government decrees, war ...
  • Damage or material problems on the boat used for the mission, creating navigation conditions that are too dangerous to authorize departure from the port.

In these different cases, it will be up to the ecovolunteer to organize his transportation to the place where his return was planned. Cybelle Planète will not be able to in no case to regulate the expenses envisaged on the various trips to return to the point of origin, in the event of bad weather preventing the ship from reaching its destination.

Mission expenses

The costs for an eco-volunteering mission are: the Biodiversity Donation, membership in Cybelle Planète, and optionally: travel insurance, transfer to the project, any application fees, and exceptional costs (e.g. : heating costs in Mongolia….).

Only the Biodiversity Gift and membership can be subject to a tax receipt.

Membership (s)

Membership "support" to Cybelle Planète is mandatory to participate in an ecovolunteer mission. All missions are reserved for members of the association, up to date of their subscription. They automatically include a liability insurance policy, Accidents, Repatriation.

Membership in Cybelle Planète is non-refundable in case of cancellation of the mission and will be automatically deducted from your payments.

Membership in Cybelle Planète is tax-deductible (for persons subject to income tax) is subject to a tax receipt.

Don Biodiversity

In addition to your participation in the mission, you make a Biodiversity donation to Cybelle Planète. You will receive a tax receipt for the latter, after completing your assignment. Note that neither insurance, nor transportation, nor airline tickets are included in your donation.

For more information on donations

Air tickets 

The indicative prices for airline tickets are given on the website in order to allow the participants to get a preliminary idea, they have no contractual value. These are updated regularly.

Only when editing a voucher for an airline ticket will a fare be offered.

The voucher will obligatorily include:

  • Airplane tickets (detailed)
  • The fees of Cybelle Planète (a fixed amount of 10% of the ticket price)
  • Insurance (optional).

Modification of mission expenses

We may be required to change the amount of mission expenses or airline tickets to reflect:

• variations in the cost of transport, particularly related to the cost of fuel.

• the variation of the fees and taxes relating to the services provided such as landing, embarkation and disembarkation fees.

• the change in exchange rates applied to the trip or mission in question.

In this case, the re-evaluable part is equal to 100% of the price with the exception of the price of international flights.

Upon signing the registration form and / or booking voucher, the fee amount is firm and final. It is expressed in euros and can not be modified by any of the parties except in the cases authorized by law (variation of the cost of transport and variation of the fees and taxes related to the services provided) mentioned above. In the event of a modification of the amount of the expenses of mission for the cases referred to above, Cybelle Planet undertakes to inform the ecovolunteer by email or by mail at the latest 30 days before the date of his departure.

Changes - Last minute - Cancellation

Namely : The modification conditions - last minute - cancellation described below are general to all missions proposed by Cybelle Planète. However some projects require the application of specific conditions. In this case, they are clearly specified on the full description of the mission in question, available on the website .in the "financing" tab.

Eco-volunteering missions

Any modification or cancellation by the ecovolunteers must reach us in writing (email or postal mail).

Fees retained during the cancellation, modification or last-minute registration at a mission are not considered donations, and as such will not be subject to a tax receipt.


If you change your registration (dates, destination ...), 40 € administration fees will be requested.

All changes relating to an air service are governed by the specific and general conditions of the company providing the flight.

Last minute registration

In case of registration within a period less than or equal to 15 days before the departure date, additional fees, a flat fee of 50 €, will be requested.


In case of cancellation on your part:

  • Membership in Cybelle Planète will not be refunded.
  • Your subscription to complementary travel insurance (by Cybelle Planète or other) will not be refunded.
  • for a cancellation more than 90 days from the date of departure, your Biodiversity Don may be reimbursed and an application fee corresponding to 30% of your Biodiversity Don will be required.
  • for a cancellation taking place between 90 days and 31 days before the departure date, your Biodiversity Don could be you reimbursed and administration fees corresponding to 50% of your Biodiversity Donation will be requested.
  • for a cancellation taking place less than 30 days before the departure date, your Biodiversity Don could be you reimbursed and administration fees corresponding to 100% of your Biodiversity Donation will be requested.

Cancellation by Cybelle Planète

If the minimum number of eco-volunteers necessary for the execution of the mission has not been reached, Cybelle Planète reserves the right to cancel the mission. Eco-volunteers will be informed at least 15 days before departure. We will also endeavor to offer you a choice of equivalent missions.

Any cancellation of the trip on our part, due to circumstances not attributable to the traveler will result in the reimbursement, as soon as possible, of the sums paid for the biodiversity gift and the additional insurance. This reimbursement can in no case include the costs incurred for the trip to the project (plane tickets, train tickets ...), and your membership.

Mission interruption

Any mission interrupted for events beyond our control does not engage our responsibility and can not claim any refund.

Air tickets

Cybelle Planète acts as an intermediary between the airline and the buyer, therefore, all cancellations and changes concerning an air service are governed by the specific and general conditions specific to the airline that will insure your flight, and to the insurance taken out for the latter.

The amount of the expenses of files and commissions of payments by CB will not be refunded in case of cancellation.

Payment terms

  • Check (payable to Cybelle Planète)
  • Bank transfer to the account of Cybelle Planète at Crédit Coopératif de Montpellier following the references: IBAN: FR76 4255 9100 0008 0041 0494 418, BIC: CCOPFRPPXXX _ RIB: 42559/10000/08004104944/18 / Groupe Crédit Cooperatif.
  • Bank Card: You can make your biodiversity donation by credit card; either directly by phone to or by email (secure system 3D SECURE). if you wish to pay by email, please send us a request at This e-mail address is protected against spambots. You need JavaScript enabled to view it..

For payment by credit card, bank charges will be added to your mission expenses : 1,1% for Carte Bancaires France and European Economic Area transactions, 2,15% for Cartes Bancaires transactions outside the European Economic Area.

For the payment of your air tickets, payment must be made by credit card.

Note that the errors of payment of less than 2 euros in favor of Cybelle Planet will not be refunded considering bank charges and shipments in general.

Travel Information

Administrative and health formalities

Cybelle Planète delivers online information for all French nationals.

Foreign nationals must inform themselves and inquire, before embarking on a trip, about the administrative and health formalities required, in particular from the competent embassies or consulates.

It is up to the ecovolunteer, a national of French nationality, to verify that the documents, in particular administrative and health, required for the accomplishment of the trip, are in conformity with the information provided by Cybelle Planète. Travelers are strongly recommended to check all information with the authorities concerned (eg website of the Ministry of Foreign Affairs). Cybelle Planète cannot, under any circumstances, be held responsible for the consequences of the non-observance by the ecovolunteer of police, customs or health regulations, before and during the trip. An ecovolunteer who could not board a flight, failing to present the required documents, could not claim any reimbursement.

Obtaining visas

The procedures and fees for obtaining visas are the responsibility of the ecovolunteers. Cybelle Planète provides them with useful information and advice online.

Security information and recommendations of the French Ministry of Foreign Affairs

Cybelle Planète strongly advise you to consult the country profile of the French Ministry of Foreign Affairs concerning your trip (country of destination and crossed) on the website, heading "Advice to travelers". Cybelle Planète draws your attention to the fact that information can evolve until the date of your departure, it is advisable to consult them regularly.

Litigation and complaints

If you encounter a particular problem during your mission, inform the project manager or his local representative immediately. They will make every effort to find the best possible solution with you. If nevertheless, the reason for your complaint can not be solved locally, on your return inform us by email or telephone; We will do our best to find a satisfactory solution with you.

We will not consider any complaints or claims for which the Project Authority or we have not been informed during the assignment or within 30 days after your assignment.

Withdrawal period

For any service order (air tickets, insurance) or any registration for an eco-volunteering mission to Cybelle Planète, you have no right of withdrawal.


General conditions of sale of derivative products

The purpose of these general conditions of sale is, on the one hand, to inform any potential buyer of the terms and conditions under which the seller proceeds with the sale and delivery of the ordered products, and secondly to define the rights and obligations of the parties. These conditions apply, without restrictions or reservations, to all sales, by the association Cybelle Planet, products offered on its website Consequently, the fact for any person to order a product offered for sale on the website of the association Cybelle Planet wins full acceptance of these terms and conditions of sale which the Buyer acknowledges having read prior to his order. The Buyer prior to his order, declares to have full legal capacity, allowing him to engage under these terms and conditions of sale.

The association Cybelle Planet reserves the right to modify at any time these terms and conditions of sale.

Sale and / or free distribution

Free distribution: certain products are automatically offered to members when they register for an eco-volunteering mission (eg: T-shirt). In this case no specific pricing will be applied for the latter, the product is included in the mission costs incurred by the ecovolunteer (except in the case of additional delivery costs, see article 2).

All derivative products are offered directly for sale by Cybelle Planète.

Rates and delivery

Cybelle Planet reserves the right to modify its prices at any time, it being understood however that the price appearing on its web page the day of the order will be the only one applicable to the buyer.

Prices quoted include delivery charges provided they take place in the geographical areas listed below.after: mainland France and Corsica.

For orders outside the geographical areas listed above, additional delivery charges will apply. In addition, the possibility of a tax to be paid upon customs clearance can not be ruled out. To know the current rate, we invite you to inquire at your customs.

My Orders

Any order, whether made online or in free distribution, implies the unconditional acceptance of these terms and conditions of sale. Cybelle Planète will email confirmation of any registered order.

Return of goods / refund

Article Exchange

For items distributed freely (eg: T-shirts included with each ecovolunteer registration): Any request for an item exchange will be at the expense of the ecovolunteer for a fixed amount of 25 €, including the new T- shirt and shipping costs (except for orders outside the geographical area).

In other cases (eg: online purchase), it is possible to exchange the item ordered. The request must be made within 14 days of receipt of the order.

Any request for product exchange must be made by email to This e-mail address is protected against spambots. You need JavaScript enabled to view it., specifying the desired model and size.

Cybelle Planète will send a new article after receiving the product to be exchanged, without additional shipping costs.


The reimbursement request is not applicable for items distributed freely (eg T-shirts offered for each ecovolunteer registration).

In other cases (eg: online purchase), you have a period of fourteen (14) calendar days to exercise your right of withdrawal. You do not have to justify reasons to exercise your right of withdrawal. The deadline is counted from the receipt of the product (s).

Prior to any return of a Product, the Purchaser must notify its intention to retract through an unambiguous declaration by Email to This e-mail address is protected against spambots. You need JavaScript enabled to view it..

The refund will be made after receipt of the returned product, without any penalty.

In both cases :

Once your exchange / refund request has been taken into account and validated by Cybelle Planète, the item to be exchanged / refunded must be returned within a maximum of 14 days to this address:

Teeshprod: 8 street of the Garigliano 34160 SUSSARGUES

All items to be returned must be returned in their original packaging under the same conditions as those in which they were shipped. The return is not applicable for goods that have been worn and can not be taken back for reasons of hygiene.

The postage costs of the article are then the responsibility of the buyer.


The present conditions of sale on line are subjected to the French law. In case of dispute, jurisdiction is assigned to the courts of Montpellier.


Updated 03 / 10 / 2018